Reference

Know Where You Stand Before You Start

These legal terms set out what you agree to when you access bdessy, create an account, or move funds through bKash, Nagad, or Rocket. Access and eligibility depend on your local law and the region you are in — read this before you proceed.

Account EligibilityJurisdiction RulesWallet Use ConditionsAccount ConductPolicy Updates
bdessy Know Where You Stand Before You Start
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page in your account dashboard. A support agent can walk you through a specific clause or account condition in real time.
Email Support Send your legal or account query to our support address. Include your registered mobile number so we can locate your account and respond accurately.
Account Help Centre The Help Centre inside your account covers common legal questions — wallet verification steps, account closure requests, and how to raise a formal dispute.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Data We Hold

We store the mobile number, wallet reference, and transaction records tied to your account. We do not sell this data to third parties and retain it only as long as your account is active or as required by applicable rules.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies through your browser or mobile settings at any time; doing so will log you out of your current session.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Requesting Changes or Deletion

To update your registered details or request account closure and data deletion, contact support via live chat or email. We process verified requests within a reasonable period under applicable data rules.

Common Legal and Account Questions

Availability depends on your local law and the region you are in. Check whether online gaming is permitted where you are before creating an account. We do not confirm legality for specific locations.

On verified closure, we remove your active profile and stop processing new transactions. Certain records may be retained for a period as required by applicable rules before full deletion is completed.

Yes. Contact support via live chat or email with your registered mobile number. We will verify your identity and provide the relevant account and transaction data within a reasonable timeframe.

Raise the dispute through the Account Help Centre or contact support directly. Include the transaction date, amount, and the wallet reference number so we can trace the payment and respond accurately.

You must meet the minimum legal age for online gaming in your eligible region. By registering, you confirm you meet that requirement. We may request verification at any point to confirm eligibility.

We publish updates on this page and may notify you via your registered mobile number. Continuing to use your account after a change is posted means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.